Shipping policy
Shipping Policy
Last updated: 5 October 2026
Thank you for shopping with Yours Truly.
We deliver orders nationwide across South Africa using The Courier Guy. All shipments are tracked so you can follow your order from dispatch to delivery.
Order Processing
Most orders require approximately 1–2 business days for us to pick, pack and prepare for collection.
Once your order has been packed and collected by The Courier Guy, delivery typically takes a further 2–3 business days.
As a general guideline, you should allow approximately one working week from placing your order to receiving it.
These timeframes are estimates rather than guaranteed delivery dates.
When Stock Is Ready to Ship
If the item you ordered is already available and ready for immediate dispatch, your order may reach you much sooner.
In-stock orders that do not require additional preparation can typically be delivered within approximately 2–3 business days, depending on your location and courier operations.
Tracking Your Order
All Yours Truly deliveries are tracked through The Courier Guy.
Once your parcel has been collected and entered into their delivery network, The Courier Guy will send you the relevant tracking information and delivery updates.
You can use this tracking information to follow your parcel while it is on its way to you.
Please make sure the contact details supplied when placing your order are correct so that you can receive tracking and delivery notifications.
Delivery Areas
We currently deliver nationwide within South Africa.
Delivery times may vary depending on your location. Outlying or regional areas may occasionally take longer than major metropolitan areas.
Shipping Costs
Any applicable delivery fee will be displayed during checkout before you complete your order.
From time to time, we may also offer free or discounted delivery as part of a promotion. Any conditions attached to such an offer will be communicated at the time of the promotion.
Business Days
Our processing and delivery estimates refer to business days.
Weekends and South African public holidays are generally not included when calculating processing or delivery timeframes.
Orders placed outside normal business days may begin processing on the next available business day.
Delivery Delays
We do our best to get every order to you as quickly as possible.
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:
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unusually high order volumes
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courier delays
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severe weather
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road or transport disruptions
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public holidays
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strikes or service interruptions
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incorrect or incomplete delivery information
If your parcel is already with The Courier Guy, the tracking information provided by the courier will normally contain the most up-to-date delivery status.
A delay does not automatically mean that your parcel has been lost.
Incorrect Delivery Details
Please double-check your delivery address, telephone number and other contact information before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will try to help where possible, but we cannot guarantee that delivery details can be changed once an order has already been packed, collected or dispatched.
If a parcel is returned or requires another delivery attempt because incorrect or incomplete information was supplied, additional reasonable delivery charges may apply where permitted by law.
Delivery Attempts
Please ensure that someone is available to receive the parcel at the delivery address where required.
The Courier Guy may contact you using the details provided with your order to arrange or complete delivery.
If a delivery is unsuccessful, further delivery instructions or attempts will be handled according to the courier's normal procedures.
Damaged or Incorrect Orders
If your parcel arrives damaged, or you receive an incorrect product, please contact us as soon as reasonably possible at:
Please include:
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your order number
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a description of the problem
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photographs of the parcel and/or item where relevant
We will assist you in accordance with our Returns & Refunds Policy and applicable South African consumer law.
Lost or Missing Parcels
If your tracking information shows an unusual delay or you believe your parcel may be missing, please first review the latest tracking information provided by The Courier Guy.
If you still need help, contact:
Please include your order number so we can assist with investigating the shipment.
Estimated Delivery Summary
For most orders:
Pick & pack: approximately 1–2 business days
Courier delivery: approximately 2–3 business days
Total expected timeframe: approximately one working week
For stock that is already prepared and ready to dispatch:
Expected delivery: approximately 2–3 business days
Actual delivery times may vary according to location, order timing and courier circumstances.
Contact Us
If you have any questions regarding shipping or your order, contact:
Yours Truly
Email: yourstrulyclo1@gmail.com