Refund policy
Returns & Refunds Policy
Last updated: 5 October 2026
At Yours Truly, we want you to be happy with what you ordered.
If something isn’t right, whether it’s the size, the item you received, or a genuine product issue, please contact us at yourstrulyclo1@gmail.com and we’ll help you through the return or exchange process.
Nothing in this policy limits any rights you may have under applicable South African consumer protection laws.
14-Day Returns
We offer a 14-day voluntary return or exchange period from the date your order is delivered.
For a voluntary return or exchange, the item should be:
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unworn
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unwashed
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unused
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in its original condition
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returned with its original packaging where reasonably possible
Please also provide your order number or other proof of purchase.
These conditions apply to our voluntary 14-day returns policy and do not limit any statutory rights that may apply separately.
Wrong Size or Change of Mind
If you ordered the wrong size or simply changed your mind, contact us within 14 days of delivery at:
For change-of-mind or sizing returns, the customer is responsible for the cost of returning the item to us, except where applicable law provides otherwise.
Once the returned item has been received and inspected, we can arrange an exchange, store credit, or refund in accordance with this policy.
Exchanges
Need another size or colour? We’re happy to help.
Exchanges are subject to stock availability.
If your requested replacement is unavailable, we can offer an alternative item, store credit, or an eligible refund.
For voluntary exchanges due to size or preference, the cost of returning the original item is the customer’s responsibility.
Defective, Damaged or Incorrect Items
If your item arrives:
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damaged
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defective
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materially different from what you ordered
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or you receive the incorrect product
please contact us as soon as possible at yourstrulyclo1@gmail.com.
Include:
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your order number
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a short description of the issue
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clear photographs where relevant
Where the item is genuinely defective, damaged when supplied, or incorrectly fulfilled by us, Yours Truly will cover the reasonable return cost and provide the remedy required under applicable law.
South African consumer law may provide additional rights for defective goods, including rights relating to goods that fail to meet applicable quality standards within six months after delivery.
What Is Not Considered a Product Defect?
Normal wear and tear, accidental damage, misuse or damage caused by failing to follow the garment care instructions will generally not be treated as a manufacturing defect.
Our recommended care instructions are:
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Machine wash cold with like colours
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Do not bleach
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Do not tumble dry
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Do not dry clean
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Do not iron over prints
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Line dry in the shade
A small amount of natural change or shrinkage can occur with cotton garments over time and does not necessarily indicate a manufacturing defect.
Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved.
Approved refunds will normally be issued back to the original payment method.
After we process the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Where a statutory refund period applies, we will process the refund within the period required by law.
Original delivery charges are generally not refundable for voluntary returns unless required by applicable law.
Online Purchase Cooling-Off Rights
Where the cooling-off provisions of South African law apply to your online purchase, you may have the right to cancel your qualifying transaction within the applicable statutory period without providing a reason.
Where applicable, the customer may be responsible for the direct cost of returning the goods, and the refund will be handled in accordance with the applicable legal requirements.
This statutory right exists independently of our voluntary 14-day returns policy.
Sale and Discounted Items
Sale and discounted items may be returned for an exchange or store credit under our voluntary returns policy, subject to the conditions above.
However, this does not remove or restrict any statutory rights you may have, including rights relating to qualifying cooling-off periods, defective goods, incorrect goods or other protections provided by law.
How to Start a Return or Exchange
To start a return or exchange, email:
Please include:
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your name
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order number
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item you would like to return or exchange
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reason for the return
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preferred replacement size or colour, if requesting an exchange
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photographs if the item is damaged, defective or incorrect
We will then provide the relevant return instructions.
Please contact us before sending the item back so we can correctly identify and process your return.
Return Shipping
For returns caused by:
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change of mind
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incorrect size selected by the customer
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preference for another colour or item
the customer is responsible for the return shipping cost, unless applicable law provides otherwise.
For confirmed defective, damaged or incorrectly supplied items, Yours Truly will cover the reasonable return shipping cost where required.
We recommend using a tracked shipping service when returning an item.
Contact
If you have any questions about returns, exchanges or refunds, contact us at: